Security
With Packagecloud, you gain the control and confidence you need to securely manage your data. We understand the sensitivity of that information, and we take all steps necessary to safeguard it. Keeping Packagecloud secure is fundamental to the nature of our business. This is why security is our number one priority.
We use SSL/TLS encryption on all our websites and microservices in order to maintain the highest security and data protection standards. Sensitive data such as connection credentials is encrypted anytime it is “at rest” in the Packagecloud platform using industry standard encryption. In addition, we regularly verify our security certificates and encryption algorithms to keep your data safe.
Packagecloud’s physical infrastructure is hosted and managed within Amazon’s data centers and utilizes the Amazon Web Service (AWS) technology. Amazon’s data center operations have been accredited under:
For additional information see: https://aws.amazon.com/security
Packagecloud’s processing engine is powered by virtual machines (VMs) hosted and managed within our cloud provider’s data centers. All communication to the processing engine virtual machines is done over SSH.
For additional information see:
Firewalls are utilized to restrict access to systems from external networks and between systems internally. By default, all access is denied and only explicitly allowed ports and protocols are accepted based on business requirements. Each system is assigned to a firewall security group based on the system’s function. Security groups restrict access to only the ports and protocols required for a system’s specific function.
Host-based firewalls restrict customer applications from establishing localhost connections over the loopback network interface to further isolate customer applications. Host-based firewalls also provide the ability to further limit inbound and outbound connections as needed.
Operating system access is limited to the Packagecloud staff using role based access control (RBAC) and requires username and key authentication. Operating systems do not allow password authentication to prevent password brute force attacks, theft, and sharing.
Packagecloud is certified as SOC 2 compliant. Packagecloud has an annual penetration test performed by a 3rd party security firm leveraging the latest security penetration testing tools and methodologies. We work diligently to ensure that these strict security and privacy standards are continuously maintained. Reports are shared with customers upon request (under a signed NDA).
Packagecloud adheres to the Business Associate’s standards and complies with HIPAA in protecting personal health information (PHI). Please contact your Packagecloud representative if you need a Business Associate Agreement (BAA) signed.
Packagecloud complies with EU General Data Protection Regulation (GDPR) as a secure and reliable data processor. The Packagecloud Terms of Use include an updated Data Processing Addendum (DPA) with the current Standard Contractual Clauses (SCCs) to support customers’ GDPR compliance needs. Please contact privacy@packagecloud.io if you require these documents.
When you sign up for a Packagecloud paid account, we do not store any of your credit card information on our servers. Our third-party credit card or payment processor is Stripe, and we complete an annual PCI DSS self-assessment review. Details about Stripe’s security setup and PCI compliance can be found at Stripe’s security page.
If you have any further questions or would like to discuss any of the above items in detail, please reach out to security@packagecloud.io.
Packagecloud looks forward to working with the security community and recognizes the importance and value of security researchers’ efforts in helping keep our businesses and customers safe. We encourage responsible disclosure of security vulnerabilities via our Security Bounty Program.
