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Packagecloud Privacy Policy

Packagecloud, INC, a Delware incorporated company ("Owner" and "we"/"us") respects your privacy. This policy describes the types of information we may collect or that you may provide when you interact with our websites and software (collectively, the “Application”); and our practices for collecting, using, maintaining, protecting, and disclosing that information. Please read it carefully.

Certain Definitions

The following terms have the meanings ascribed:
Introductory Information

Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its Services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to provide this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in our Cookie Policy. Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

Types of Data We Collect & How We Collect It

The types of Personal Data this Application collects, by itself or through third parties, includes Cookies, Usage Data, address, email addresses, names and phone numbers. (Further detail concerning each type of Personal Data collected is provided below in the Section entitled “Detailed Information Concerning the Processing of Data.”) We collect this Personal Data direction from you when you provide it to us or automatically when you use the Application.

Information You Provide to Us
When you register with or use the Application, we may ask you provide: The Data you might provide includes

You may provide information to be published or displayed (“Posted”) on public areas of the Application (collectively, “User Contributions”). Your User Contributions are Posted and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Automatic Collection

When you access or use the Application, it may use technology to automatically collect:

If you do not want us to collect this information you may opt out at any time by adjusting your browser settings or emailing us at the address provided in the Contact Us section below. For more information, see our Cookie Policy. Note, however, that opting out of the Application’s collection of certain information may result in certain features or the entire Application being disabled.

Information Collection and Tracking Technologies

The technologies we use for automatic information collection may include:

For more detailed information, please see our Cookie Policy.

How We Use Your Data

We use Data that we collect about you or that you provide to us, including any Personal Data, to:

The Usage Data we collect helps us to improve our Application and to deliver a better and more personalized experience by enabling us to:

Methods and Place of Processing the Data

Methods of Processing

We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and systems, following organizational procedures and modes strictly related to the purposes indicated. In some cases, your Data may be accessible to employees and other service providers involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies). An updated list of these parties may be requested from the Owner at any time.

Legal Basis of Processing

We may process Personal Data relating to Users if one of the following applies:

Should you desire that we clarify the specific legal basis that applies to particular processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, please contact us at the email address provided in the Contact Us section below.


The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located. Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. Further details are provided in the Section entitled “Detailed Information Concerning the Processing of Personal Data” below. Users in the European Union may be entitled to learn about the legal basis of Data transfers to a country outside the European Union, and about the security measures taken by the Owner to safeguard their Data. To find out more, please submit an inquiry to us using the email provided in the Contact Us section below.

Retention Time

Personal Data shall be processed and stored for as long as required by the purpose for which it has been collected.

The Purposes of Processing

Data is collected to allow us to provide the Services, as well as for the following purposes: hosting and backend infrastructure, handling payments, analytics, interaction with external social networks and platforms, infrastructure monitoring, managing contacts and sending messages and managing support and contact requests. See the section below entitled “Detailed Information Concerning the Processing of Personal Data” for further details.

Detailed Information Concerning the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:


The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.):

Handling payments

Payment processing services enable this Application to process payments by credit card, bank transfer or other means. To ensure greater security, this Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

Stripe (Stripe Inc): Stripe is a payment service provided by Stripe Inc.

Account Dock for generating invoices and billing information:

Baremetrics is a payment analytics service to help us better understand our revenue.

Hosting and backend infrastructure

This type of service has the purpose of hosting Data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

Amazon Web Services (AWS) (Amazon Web Services, Inc.): Amazon Web Services is a hosting and backend service provided by Amazon.com Inc.

Heroku (Heroku, Inc.): Heroku is a hosting service provided by Heroku, Inc.

IBM Cloud: IBM Cloud servers for storing and running our software.

Infrastructure monitoring

This type of service allows this Application to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved.

Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of this Application.

New Relic (New Relic): New Relic is a monitoring service provided by New Relic Inc.

Airbrake is an error reporting service.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Application. The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network. This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

Twitter Tweet button and social widgets (Twitter, Inc.): The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

Managing support and contact requests

This type of service allows this Application to manage support and contact requests received via email or by other means, such as the contact form. The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).

Help Scout (Brightwurks Inc.): Help Scout is a support and contact request management service provided by Brightwurks Inc.

Slack (Slack Technologies, Inc.): Chat platform used for customer support.

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

MailChimp (The Rocket Science Group, LLC). MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC.

Mailgun (Mailgun, Inc.): Mailgun is an email address management and message sending service provided by Mailgun, Inc.

Customer feedback management

This type of service makes it possible for Packagecloud, INC to manage customer provided feedback and feature requests. The Personal Data processed depends on the information provided by the User providing feedback or a feature request.

Atlassian (Atlassian, Inc.)

Customer contract management

DocuSign (DocuSign, Inc.)

This type of service makes it possible for Packagecloud, INC to manage signed customer contracts. The Personal Data processed depends on the information provided by the User signing the contract.

Source code management

This type of service makes it possible to manage source code for the packagecloud.io application. The Personal Data processed depends on the information provided by the User.


Certain Rights of Users

Users may have certain rights regarding their Data processed by the Owner in particular jurisdictions, depending on whether Owner is subject to the jurisdictional reach of the applicable laws, such as:

Details About the Right to Object to Processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection. Users may opt-out of the use by Company of Personal Data for marketing purposes at any time by providing notice to the Company at support@packagecloud.io without providing any justification.

How to Exercise These Rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Disclosure of Your Data

We may disclose aggregated Data about our users, and Data that does not identify any individual without restriction. In addition, we may disclose Personal Data that we collect or you provide:

Your California Privacy Rights

California Civil Code Section 1798.83 permits users of our Application that are California residents to request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make such a request, please send an email or write us at the Contact Information provided below.


The Application is not intended for children under 13 years of age, and we do not knowingly collect Personal Data from children under 13. If we learn we have collected or received Personal Data from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the email in the Contact Us section below.

Additional Information About Data Collection and Processing

Providing & Requesting Additional Information

In addition to the information contained in this policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System Logs & Maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (system logs) and use other Personal Data (such as the IP Address) for this purpose.

“Do Not Track”

This Application does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies. Users may follow the instructions provided on the subsequently linked initiatives by the EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

Changes to This Privacy Policy

We reserve the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to us. Please check this page often, referring to the date of the last modification listed at the bottom. Should the changes affect processing activities performed on the basis of the User’s consent, we will collect new consent from the User, where required, and, if not given, further use of the Application may not be possible.

Contact Us
Packagecloud, Inc.
5940 N. Rainbow Blvd
Suite 400 #72435
Las Vegas, NV 89118
Last Updated: July 7, 2023